Terms of Service

Totapakhi lets you import a product catalog, connect messaging channels such as Facebook Messenger, Instagram and WhatsApp, read and reply to customer messages in one inbox, and have an AI assistant answer product questions on your behalf. We may improve, change or retire features over time, and will give reasonable notice before removing anything significant.

• You must be at least 18 and give accurate information when you sign up.
• Keep your password safe. You’re responsible for everything done through your account.
• Tell us straight away at [email protected] if you think your account has been accessed without permission.

You keep ownership of everything you bring to Totapakhi: your catalog, instructions and conversations. You give us permission to store, process and transmit it only as needed to run the service for you, including sending it to the providers listed in our Privacy Policy.

You’re responsible for having the right to use the content you import (for example, product data from a store you run) and for what you tell your customers. When you connect a channel, you act as the business your customers are talking to, and you’re responsible for giving them any notices, and getting any consents, the law requires, including telling them that replies may be generated by AI.

The assistant answers from your catalog and approved instructions, but AI can be wrong. You’re responsible for the accuracy of your catalog, for checking conversations, and for the replies sent from your channels. You can pause the assistant, set quiet hours or take over any conversation at any time.

Custom instructions are reviewed before they go live. We may decline or remove instructions that are unsafe, misleading or break these terms.

Messenger, Instagram and WhatsApp are run by Meta; Shopify, WooCommerce and Google are run by their own companies. Your use of them is also governed by their terms, including Meta’s messaging policies and the WhatsApp Business Policy. We aren’t responsible for those platforms, and features that rely on them can stop working if they change their rules or revoke access.

Don’t use Totapakhi to:

• Sell or promote anything illegal, or goods and services Meta’s commerce policies prohibit.
• Send spam, unsolicited bulk messages or messages outside the windows the messaging platforms allow.
• Mislead, harass or discriminate against people, or collect their data without a lawful basis.
• Infringe anyone’s intellectual property or privacy rights.
• Probe, overload or break the service, get around its limits, or access other stores’ data.
• Make the assistant give legal, medical or financial advice, or impersonate a real person.

We may suspend or limit an account that breaks these rules, and will tell you why unless the law or safety stops us.

Totapakhi is currently free to use. If we introduce paid plans we’ll tell you in advance, show the price before you’re charged, and nothing will be billed without your agreement.

You can stop using Totapakhi and delete your account from Settings at any time; see Data deletion. We may end or suspend the service for you if you seriously or repeatedly break these terms, or if we’re required to by law. Where reasonable we’ll give notice so you can take your data with you.

The service is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including that the service will be uninterrupted, error-free or that AI replies will be accurate or complete.

To the fullest extent the law allows, we aren’t liable for indirect, incidental or consequential losses, such as lost sales, profits or data, and our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 100. Nothing in these terms limits liability that can’t be limited by law.

You’ll cover our reasonable costs from claims by third parties that arise from your content, your products, your messages to customers or your breach of these terms.

These terms are governed by the laws of the place where Totapakhi is established, and disputes will be handled by the courts of that place, unless the law where you live gives you the right to bring a claim locally.

We may update these terms. We’ll change the date at the top, and for significant changes we’ll notify you at least 14 days before they take effect. If you keep using Totapakhi after that, the new terms apply.

Questions about these terms: [email protected].