Data deletion

1. Log in and open Settings.
2. Under Delete account, type your email address to confirm and choose Delete account.

This immediately and permanently deletes your login, and, if you’re the store’s only owner, the store with its products, import history, saved store credentials, connected channels, access tokens and every conversation. It can’t be undone. Backup copies are overwritten within 30 days.

Can’t log in? Email [email protected] from the address on the account and we’ll delete it for you within 30 days.

To stop Totapakhi receiving messages for a channel, open Channels in your dashboard and use the Disconnect (bin) button next to it. We delete the channel’s access token and the conversations received through it.

You can also revoke access from Meta’s side:

• Facebook and Instagram: on Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), find Totapakhi and choose Remove.
• WhatsApp: in Meta Business Suite, go to Settings → Accounts → WhatsApp accounts, open the account and remove Totapakhi from its partners.

Once access is revoked, the channel shows as “Reconnect needed” and nothing more is received. Delete the channel or your account to remove what was already stored.

Stores use Totapakhi to answer messages sent to their Facebook Page, Instagram account or WhatsApp number. The store controls those conversations, so the quickest route is to ask the store directly.

You can also email [email protected] with the store’s name, the channel you used (Messenger, Instagram or WhatsApp) and the name or number you messaged from. We’ll confirm the request with you, delete your conversation and profile name from that store within 30 days, and let the store know.

Deleting messages here doesn’t delete them from Messenger, Instagram or WhatsApp themselves; use those apps to remove your copy.

• Account: name, email, password hash and any Google sign-in link.
• Store: name, settings and assistant instructions.
• Catalog: products, variants, images and import history.
• Credentials: encrypted Shopify and WooCommerce keys and Meta access tokens.
• Inbox: conversations, messages and customer profile names.

Email [email protected] and we’ll help.